Article Summary:Guidelines for effective delegation of workplace tasks.
If you manage others, delegating is a critical skill. There are many excuses why people don't delegate, but there is one important rule of thumb. If you want to develop others and free yourself up for higher level tasks, you should consider delegating anything that someone else can do 70% as well as you.
The fact is that it is highly unlikely that your staff will be able to complete a particular task or project as well as you at first. You probably have more expertise and experience; isn't that why you're the boss? If you want to grow your staff and your organization, however, you will need to develop additional skills and competencies in your people. Here are the seven steps to mastering delegation:
1. Develop a climate for delegation
By placing value in the feedback and work of others, your staff will feel appreciated and work harder. They will want to contribute in new and different ways to the success of the organization.
2. Determine your objectives
Before you get started, you need to ask yourself, "What do I want to get accomplished?" With that in mind, "What tasks can be done by others?" When you are mapping out the action steps to a goal, always consider who can handle the different tasks involved.
3. Know your workers
Who would be the best person to complete a particular task? If you understand and know your employees' strengths/weaknesses and likes/dislikes, you can match up assignments more appropriately.
4. Develop a plan
You should have an overall work plan or goal planning summary that spells out responsibilities and deadlines. This plan can be done in conjunction with the employees being held responsible for the various tasks.
5. Communicate your expectations
Your employees must have clear directions and a full understanding of the deadlines and expectations. Make sure that they understand what you're communicating. The use of clarifying and confirming questions can ensure proper understanding. If you are unsure if the employee "gets it," you can also ask them to repeat their understanding of the situation back to you.
6. Monitor progress
Make sure that you monitor and assess the employee's performance on a particular assignment and give appropriate feedback. This is particularly critical when a new assignment or responsibility is being handled by an employee.
7. Evaluate results and assign new work
At the completion of the project, review the results to make sure your objectives were met. If you outlined your expectations and the results desired on the front-end, this should be easy to measure. If the job was completed in a satisfactory manner, congratulate and praise your employee. You can also look for additional opportunities to assign new work. If the desired results were not achieved, use this as a teaching and learning opportunity. Continue to assign new work and monitor performance.
Will Turner is the Founder and President of Dancing Elephants Achievement Group. Will has trained thousands of salespeople and business owners and authored over 100 articles on sales-related topics. He is also the creator of dozens of sale seminar programs, as well as the Sales Magnetism program which helps salespeople move beyond consultative selling to the next level of client relationships. He is the co-author of Six Secrets of Sales Magnets. For more information visit Dancingelephants.net