Customer Service Consultant Douglas Hanna

Douglas Hanna

Douglas Hanna is a customer service consultant. He writes about customer service and the customer service experience every weekday on his blog, Service Untitled. As a Principal at Service Untitled Group, Douglas has helped companies of all sizes improve their customer service since 2004. Douglas and Service Untitled have been featured on, How to Change the World by Guy Kawasaki, and in The Web Host Industry Review. For more information about Douglas and what he does, please visit his blog at

Featured Articles on The Sideroad:

Business > Customer Service
» Reducing Call Handle Time
» Customer Service and Following Up
» Customer Service: Auditing Support Tickets

For permission to reprint articles, please contact Douglas Hanna directly. If no email address is listed, visit the website listed above.