Management Consultant JoAnna Brandi

JoAnna Brandi

JoAnna Brandi is Publisher of JoAnna Brandi's Customer Care Coach?, a weekly training program designed to teach managers "The Art and Science of Exquisite Customer Care." She is the author of three books and has been writing newsletters and articles since 1984. You can sign up to get her latest tips and get your personalized weekly coaching program at www.customercare

Featured Articles on The Sideroad:

Business > Customer Loyalty
» Customer Care - Inside and Out
» Building Customer Loyalty through Positive Experiences
» Building Customer Loyalty by Caring About Employees

Business > Customer Service
» How to Improve Your Customer Experience

Business > Management
» Workplace Happiness: Eight Factors That Can Improve Your Workplace
» Creating a Positive Employee Attitude in the Workplace
» Employee Engagement Strategies

For permission to reprint articles, please contact JoAnna Brandi directly. If no email address is listed, visit the website listed above.